I posted a case a few months ago as I was installing a new Exchange 2013 SP1 server with Symantec Mail Security for Microsoft Exchange 7.5. Exchange is running on a single Windows Server 2012 R2. The problem then was that when SMS installed it wasn’t able to insert the SMSME Routing and SMTP agents into the Transport pipeline/stack. This turned out to be a bug with Exchange 2013 SP1 as it had only been released at that point (July 2014) for a few months,.
I documented the resolution to all that on this forum, which can be viewed at this link:
The way I fixed it then was to install a Powershell script that Microsoft had released specifically to deal with the problem. The above link provides detail about this.
That is not the case here. The problem is similar in that SMS is not applying itself to the transport pipeline but this time it’s only the Premium AntiSpam feature. This morning, I've requested, received, and installed a newly-generated license file, and done 3-4 complete re-installs and reboots and all kind of stuff. Content filtering rules and AV are working. The SMSMSERoutingAgent and SMSMSESMTPAgent are properly showing up in the Exchange transport agent stack. I put them into a higher priority over the MS Exchaneg Content Filtering Agent. But Premium AntiSpam isn't doing anything.
I'm not sure how relevant this is, but this recent iteration of the problem started when I restarted the MS Exchange Transport Service a couple times in order to apply a couple of disclaimer rules to our outbound e-mails yesterday. I have removed those rules to troubleshoot, but that didn't help. I doubt its the rules that are related, but more something got goofed up when the MS Exchange Transport Service was restarted.
For the record, I again applied the MS Powerrshell script that fixed it last time and reinstalled but no luck. And I also cleaned out the license files from all the hidden places where copies and different versions of it get stored. The Premium Anti-Spam feature shows as valid and enabled.
I'm the sole IT person at a small but important non-profit that purchased this under a "Not For Resale" (NFR) license and unbeknownst to me at the time, it didn't come with maintenance. And Symantec doesn't let you pay for support on a per-case basis. Only a full year agreement will get you any support and we can't afford that. Any help from you folks would be greatly appreciated.
If anyone wants to see the TransportAgent stack here it is:
[PS] C:\Windows\system32>Get-TransportAgent
Identity Enabled Priority
-------- ------- --------
Transport Rule Agent True 1
Malware Agent False 2
Text Messaging Routing Agent True 3
Text Messaging Delivery Agent True 4
SMSMSERoutingAgent True 5
SMSMSESMTPAgent True 6
Content Filter Agent True 7
Sender Id Agent True 8
Sender Filter Agent True 9
Recipient Filter Agent True 10
Protocol Analysis Agent True 11
Andy