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After upgrade to Symantec Messaging Gateway (SMG) 10.5.3-4, recipient validation fails for addresses that contain a '-' (minus) when subaddressing is enabled

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I need a solution

Hi,

We are preparing to deploy SMG in our organisation. We installed two virtual SMG scanners and one control centre. The configuration was straight forward, and it didn't take long to get everything including recipient verification working using directory integration and subaddressing.

Once everything is was working, we upgraded to 10.5.3-4. After testing everything, we noticed that subaddressing (we use the '-' character) was broken. After investing a full day to double check everything, we found that subaddressing using '+' worked. It didn't take long to find this article which said that this had been a problem which was now solved.

Articlehttp://www.symantec.com/docs/TECH163815

Despite what this aritcle sais, it appears as though this issue is back. We don't want to use '+' for subaddressing because the input validation of too many websites prevents you from using addresses containing a '+'.

Question: Does anyone else running 10.5.3-4 have this issue? If so, is there a workaround? 

Best wishes,

Andrew


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