I need a solution
Hi,
A PGP Desktop user I support forgot their passphrase and attempted to reset it, however they got the error "PGP is unable to obtain reconsrtuction data for this key from the server."
Looking at their record on the server, their Key Reconstruction Block is not present. They told me that they set security questions when it was installed so I don't know why it wouldn't be generated.
Just wondering if anyone else had experienced this issue or knows what causes it to happen.
Thanks,