I was hoping somebody could help me. I have a clinet and one of their laptops has stopped working. I was trying to use the PGP recovery disk to decrypt the drive so that I could recover the files on the HDD and then reload Windows. I started the decryption process yesterday around 2PM CST and I came back into my office today and noticed that there was a black screen with a message stating that the operating system could not be found. I restarted the computer and bootguard is giving error message “bootguard Geom Error”. I can load into the recovery disk but the password that the user gave me that worked yesterday to start the decryption process no longer works. I am stuck now and do not know how to proceed. If you could give me hand to get this drive decrypted I would very much appreciate it.
I need a solution