Hello,
I'm the product creator of a Word macro-enabled template that is packaged with Inno and downloaded as an executable from my website at www.1clickbookcreation.com.
The template is build by me, tested by me, is signed with a Thawte 256SHA signed security certificate, and is 100% safe, yet one of my customers is reporting that everytime he tries to download it and install it, Norton 360 (on Windows 8.1) deletes it.
The gentleman in question has tried to install an exception for my software, has tried disabling 360, but he still cannot install it.
Could you please advise with this matter and provide detailed instructions and/or a link to same?
Many thanks for your assistance in this matter and I appreciate your prompt attention.
Kind regards,
Russ